ag999 Terms and Conditions

ag999 ("Platform", "we", "us") operates an online casino and sports betting service for users in Bangladesh. These terms and conditions ("Terms") apply to our website, mobile version, and all related services.

By registering on the platform, managing an account, or using any of our services, you are explicitly accepting these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

ag999 reserves the right to amend, modify, or update these Terms at any time. Continued use of the service after changes take effect will be considered acceptance of the updated Terms.

2.1 Age Requirement

You must be at least 21 years old to use our platform. ag999 may request identity documents or relevant proof at any time for age verification. Use of the platform by minors is strictly prohibited.

2.2 Single Account Policy

Each individual may operate only one account. If multiple accounts are found under the same person's name, from the same device, or from the same network connection, ag999 reserves the right to close all such accounts and forfeit any unearned bonuses.

2.3 Accuracy of Registration Information

All information provided at registration must be accurate, complete, and up to date. Providing false information may result in account termination and forfeiture of funds. If any account details change, our support team must be notified immediately.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. If unauthorized access to your account is detected, notify the ag999 support team immediately. The account holder is responsible for all activity carried out through the account.

3.1 Deposit Terms

The minimum deposit amount at ag999 is ৳100, applicable equally for each payment method. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer. Deposited funds are generally credited to the account instantly.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Funds may only be withdrawn to the same payment method used for the deposit.

3.3 Verification Process

ag999 reserves the right to verify identity and payment method before processing a withdrawal. Failure to provide required documents in time may delay the withdrawal process. Additional verification may be required in accordance with Anti-Money Laundering (AML) policies.

3.4 Prohibited Transactions

• Depositing or withdrawing using a third party's payment account.
• Transactions made with the intent to abuse bonuses through multiple accounts.
• Depositing solely to claim bonuses without the intention of placing bets.
• Using fraudulent or unauthorized payment methods.

4.1 Welcome Bonus

New members are eligible for a 100% match bonus on their first deposit up to ৳20,000. To withdraw this bonus, the combined total of the deposit and bonus must be wagered 10 times.

4.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement has been met.
• A specific time limit applies to each bonus offer. If the wagering requirement is not completed within the time limit, the bonus will be cancelled.
• Multiple bonuses cannot be active at the same time.
• Bonuses are only usable on eligible games — certain games may be excluded from bonus use.
• ag999 reserves the right to modify or withdraw any bonus offer.

4.3 VIP Program

The ag999 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback and other benefits are provided at each tier. VIP benefits may change without notice.

The following activities are strictly prohibited while using the platform:

• Attempting to manipulate the system using software, bots, automation tools, or any other technology.
• Any form of technical manipulation intended to influence game outcomes.
• Attempting to access another user's account or steal their information.
• Harassing, offensive, or abusive behavior on the platform.
• Money laundering or any other illegal financial activity.
• Operating multiple accounts on behalf of the same person or family.
• Exploiting bonus terms in an improper manner ("bonus hunting" or "arbitrage").

In the event of a violation of these rules, ag999 reserves the right to suspend or terminate the account, forfeit funds, and pursue legal action where necessary.

All content on the ag999 platform — including logos, graphics, software, game content, text, and design — is protected under the intellectual property rights of ag999 or its respective licensors. Reproducing, distributing, or using any part of this content for commercial purposes without written permission is strictly prohibited.

Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, and others) retain their own intellectual property rights and trademarks. Use of content from these providers is subject to their own license agreements.

ag999 is committed to protecting users' personal information. Our platform uses SSL encryption technology to keep your data and transactions secure. For details on how personal information is collected, used, and stored, please read our Privacy Policy.

Transfer of personal information to third parties may occur only in the following cases: to fulfill legal obligations, to prevent fraud, and to share data on a contractual basis with trusted technology partners for the purpose of operating the service.

ag999 bears no responsibility for the following:

• Gaming disruptions caused by internet disconnection or technical errors.
• Account security breaches resulting from the user's own negligence.
• Payment processing delays by third parties.
• Force majeure events — natural disasters, government directives, or other uncontrollable circumstances.
• Any financial loss resulting from gameplay — gambling is a recreational activity that carries risk.

ag999 places the highest priority on responsible gaming. We are committed to helping users maintain healthy gaming habits.

9.1 Self-Exclusion Feature

You may choose to exclude yourself from the platform for a set period or permanently at any time. Please contact our support team to arrange this.

9.2 Deposit Limits

Users can set daily, weekly, or monthly deposit limits. These limits can be set through the support team.

For more information, please visit our Responsible Gaming page.

10.1 Closure at the User's Request

You may contact our support team at any time to request the closure of your account. Please withdraw any available funds before closing the account.

10.2 Termination by ag999

ag999 reserves the right to terminate any account immediately for any of the following reasons:

• Violation of any clause in these Terms.
• Providing false or fraudulent information.
• Failure or refusal to complete account verification.
• Suspicious or illegal financial activity.
• Filing a chargeback or payment dispute against the platform.

For any dispute or complaint, please first contact our 24/7 live chat support team. We review all complaints seriously and work toward a fair resolution.

If the matter is not resolved via live chat, send a detailed message to [email protected]. Our team will get back to you as soon as possible. For disputes relating to game results, the game server logs will be considered the final evidence.

ag999 reserves the right to change these terms and conditions at any time. For significant changes, we will post a notice on the platform. Continued use of the service after updated terms are published will be considered acceptance of the new terms.

Visit this page regularly to stay updated on the latest terms and conditions. Check the "Last Updated" date at the top of the page.

All matters relating to these Terms will be governed by applicable international online gaming laws and the operational regulations of ag999. ag999 operates as a safe and fair play platform and uses third-party technology to ensure fair gaming.